Returns & Exchanges
At WAFUU JAPAN, we strive for your complete satisfaction with every purchase; however, if you are not entirely happy with your order, we accept returns on unopened and unused items within 30 days of delivery.
Contact Support
Email our customer service team with your order number and the reason for your return to obtain a Return Authorization.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags, manuals, and protective seals remain intact.
Ship the Item
Send the package to our designated return center in Japan using a trackable shipping service of your choice.
Receive Refund
Once our quality control team inspects and approves the returned item, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing