Frequently Asked Questions
Everything you need to know about shopping authentic Japanese products.
Do you ship internationally from Japan?
Yes, WAFUU JAPAN ships to over 100 countries worldwide. We use reliable carriers like DHL, FedEx, and EMS to ensure your Japanese goods arrive safely and quickly.
Are all your products authentic?
Absolutely. Every item listed on WAFUU JAPAN is 100% authentic and sourced directly from reputable manufacturers and authorized distributors within Japan.
How long does shipping take?
Most orders are processed within 2-3 business days. Once shipped, international delivery typically takes 5 to 10 business days depending on your location and chosen shipping method.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets to provide a secure and convenient checkout experience.
Will I have to pay customs duties or taxes?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and vary depending on your country's customs regulations.
What is your return policy?
We accept returns for defective or incorrect items within 7 days of delivery. Please ensure the products remain in their original, unopened Japanese packaging to qualify for a refund.